Copyright 2025 © All rights Reserved. E-Commerce Support for Carolina Hemp Hut, QARI LLC
Frequently Asked Questions (FAQ’s)
Our team is passionate about assisting customers with all things hemp-related. We regularly receive frequently asked questions (FAQs) in-store and online, and we’ve gathered the most common ones here for you. If you can’t find what you’re looking for, feel free to reach out to our team! You can call us at 855-HEMP-OIL (855-436-7645) during business hours to speak with a live CBD consultant, or email us for top-notch assistance on anything hemp or health-related.
We’re dedicated to providing the highest quality customer service to support your journey!
Hemp education is at the heart of everything we do.
At Carolina Hemp Hut, we believe in the power of knowledge and strive to provide our customers with accurate, up-to-date information about hemp and its benefits. Whether you’re new to hemp products or an experienced user, we’re committed to helping you make informed decisions. Our goal is to empower you with the tools and understanding you need to incorporate hemp into your wellness routine.
Discounts and Promotions on Hemp Products
Q: Do you offer a military discount?
A: Yes, we offer a military discount with proof of ID. We also provide discounts for teachers, law enforcement, firefighters, and other heroes in our community. To access these discounts, simply sign up for our emails or call us for more details.
Q: Do you offer any promotions or discounts?
A: Yes, keep an eye on our social media channels and newsletters for updates on upcoming promotions, discounts, and special deals.
Q: How can I apply a discount code during checkout?
A: You’ll find a field to enter your discount code at checkout. If you experience any issues, reach out to us for assistance.
Q: Do you offer a loyalty program to save on purchases?
A: Yes, we have a loyalty program that rewards customers for shopping with us in-store and online. By signing up for the program, you can earn points on each purchase, which can be redeemed for discounts on future orders. Additionally, we offer a 12-month subscription program that allows you to save even more on your favorite products with regular shipments and exclusive perks..
Product Information and Recommendations
Q: What products do you recommend for sleep, pain, or stress?
A: For sleep, try our “Deep Sleep” products. For pain and stress relief, we recommend the Equilibrium gummies, which contain CBC for enhanced relief. CBD is also being researched as a potential treatment for multiple sclerosis and other medical conditions.
Q: Does your hemp contain trace amounts of THC?
A: Many of our products contain trace amounts of THC (under 0.3%). These products offer therapeutic benefits without the psychoactive effects typically associated with THC.
Q: What is the difference between full-spectrum, broad-spectrum, and CBD isolate?
A: Full-spectrum CBD contains all cannabinoids and trace THC. Broad-spectrum CBD contains multiple cannabinoids but no THC. CBD isolate is pure CBD without other cannabinoids.
Order, Shipping, and Customer Service
Q: How can I track my order?
A: You’ll receive a tracking number once your order ships. You can check your order status on USPS or UPS websites using the tracking number
.Q: Can I modify my order after it’s been placed?
A: We process orders quickly, but if you need to make changes, please contact us with your order number and we’ll assist you as soon as possible
Q: What should I do if I receive the wrong item?
A: We apologize for the mix-up! Contact us with your order number and email, and we’ll send the correct item or arrange a replacement.
Q: How do I contact customer service?
A: You can reach us by phone at 855-HEMP-OIL (855-436-7645) during business hours, or by emailing info@carolinahemphut.com for assistance.
Vape Information and Cannabis Sativa Plant
Q: How do I use a disposable vape pen?
A: To use a disposable vape pen, click the button 5 times to turn it on. Hold the button down while inhaling. If it doesn’t light up, charge it for about an hour. If you have any troubles, feel free to reach out to us and we can help you walk through some trouble shooting techniques. It’s important to ensure that disposable vape pens and other vaping products are purchased online from reputable sources to avoid unregulated products that may contain harmful chemicals.
Q: How do I prevent my vape from clogging?
A: Store your vape in a cool, dark place to prevent thickening. After use, take a “dry pull” without pressing the button to clear any remaining oil.There are other ways to trouble shoot any issues as well. Reach out to a team member for more details if needed.
Drug Test Concerns and Controlled Substances Act
Q: Will I fail a drug test if I use Delta-9 or Shroom Puff products?
A: Yes, Delta-9 can cause you to fail a drug test. If you are concerned about drug testing, it’s best to avoid using THC or cannabis products before testing. The FDA has approved certain cannabis-derived medications like Epidiolex for treating seizures, but non-prescription CBD products are not regulated, which can affect their safety and efficacy.
Q: Which products are safe to use for drug testing?
A: Products with CBD isolate are generally safe, as they don’t contain THC. Broad-spectrum products may also be safe but should be used cautiously if drug testing is a concern.
Store and Website Details for Products Purchased Online
Q: Do you have physical stores and what are their operating hours?
A: Yes, we have two locations:
- Durham: Find us on Google Maps – Open Monday-Saturday, 11 AM to 7 PM; Sunday 12 PM to 6 PM
- Hillsborough: Find us on Google Maps – Open Monday-Saturday, 11 AM to 7 PM
We’re excited to welcome you in-store!
Q: How can I report an error on your website?
A: Please email us at info@carolinahemphut.com with details about the mistake, and our team will address it promptly.
Miscellaneous
Q: Can I travel with CBD products?
A: CBD derived from hemp is legal at the federal level, but it’s advisable to check local regulations when traveling. The FDA has approved certain cannabis-derived medications, but non-prescription CBD products are not regulated, which can affect their safety and efficacy. Therefore, it is important to consult a doctor before using CBD products, especially when traveling or combining with other medications.
Q: How long does it usually take for orders to be delivered?
A: Our standard delivery time for online orders is 2-4 business days. We also offer expedited shipping options during checkout for faster delivery. For select items, we partner with DoorDash for local delivery. DoorDash can deliver from both our Durham and Hillsborough locations. DoorDash delivery is available for limited items, so be sure to check the product details at checkout for availability.
Q: Is Delta-8 legal in North Carolina?
A: Yes, Delta-8 is legal in North Carolina as long as it meets the requirements of the 2018 Farm Bill, which allows hemp-derived products with less than 0.3% Delta-9 THC.
Can’t find the answer to your question?
If you didn’t find what you were looking for in our FAQ section, we invite you to explore our blog for more in-depth articles. Our team is always ready to assist, so if you still have questions, feel free to reach out to an associate by calling 1-800-HEMP-OIL (855-436-7645). We’re here to help with any hemp or health-related inquiries!
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Disclaimers
We are NOT a multi-level marketing company like Prime My Body and HempWorx. We strive to maintain the LOWEST prices for CBD, Delta 8, Delta 9, Delta 10, and other cannabinoids available to our customers.
The products sold at Carolina Hemp Hut have not been evaluated by the Food and Drug Administration (FDA). They are not intended to treat, cure or prevent any disease. We are not staffed by doctors; we cannot recommend products to “cure” anything. Please talk to your medical professional before starting a new supplements.
You Must be 21+ to purchase cannabis products.
Carolina Hemp Hut is not responsible for knowing whether this product is legal in your State or territory and you assume full responsibility for all parts pertaining to your purchase.
THCA disclaimer: “It is illegal to sell and receive THCA products in Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, Vermont.”
Full applicable Laws for CBD, Delta-8, THC, Kratom and Amanita Muscaria here.
Carolina Hemp hut makes no guarantees, representations, and/or warranties that Delta 8 THC products are legal in your state, territory, county or local jurisdiction. Delta 8 THC products may not be sold or purchased in the following jurisdictions: Alaska, Arizona, Arkansas, Delaware, Idaho, Iowa, Mississippi, Montana, Nebraska, Nevada, and Utah.
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