Revised: 10/07/2026
Shipping
Carolina Hemp Hut is an online-only retailer. Orders are processed within up to three business days and are generally shipped on Monday, Wednesday, and Friday.
We make every reasonable effort to process and ship orders promptly. However, delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before submitting your order.
Route Shipping Protection
Due to the nature of the products we sell, Route Shipping Protection is required on all shipped orders. The applicable Route protection charge will be displayed during checkout.
Route provides protection for eligible shipments that are lost, damaged, or stolen in transit. If you experience an issue with a protected shipment, you will need to submit a claim through Route. Claims, replacements, and reimbursements are subject to Route’s terms, eligibility requirements, and claims procedures.
We recommend keeping your order confirmation, tracking information, and any photographs of damaged packages or products until your order has been successfully received and inspected.
All Sales Are Final
All sales are final. Carolina Hemp Hut does not accept returns or exchanges for unwanted products, change-of-mind purchases, or products ordered by mistake.
Please carefully review your order, including the products, quantities, and shipping address, before completing checkout.
Damaged, Defective, or Incorrect Products
If the product itself is defective or you receive an incorrect item, please contact Carolina Hemp Hut promptly after delivery. Include your order number and, when applicable, photographs of the product and packaging so we can review the issue.
Eligible product issues will be handled on a case-by-case basis and may result in a replacement, refund, or other appropriate resolution.
If the issue resulted from the package being lost, damaged, or stolen during shipment, the claim should instead be submitted through Route Shipping Protection.
Order Cancellations
We cannot guarantee that an order can be changed or canceled after it has been submitted. Orders that have already entered processing or fulfillment may not be canceled.
If you need to request a cancellation or correction, please contact us as soon as possible.
Refunds
When Carolina Hemp Hut approves a refund, it will be issued to the original payment method whenever possible. The time required for the refund to appear in your account will depend on your bank or payment provider.
Original shipping charges and Route Shipping Protection charges are nonrefundable, except where required by law or otherwise applicable under Route’s terms.
INTERNATIONAL SHIPMENTS
We do not ship internationally (Outside the United States).
