Your satisfaction is our key focus, thus we constantly strive to deliver industry leading service and products right to your doorstep. Our products are manufactured in inspected facilities and tested in independent third-party labs applying the highest industry standards.
We offer 30 days refund guarantee starting from the day when your order was delivered. After the 30 day guarantee period, we will no longer be able to offer any refunds or product exchanges. All returns must be an unopened product.
To request a refund, please contact our Customer Support team via email or phone in order to receive a return number. When contacting the customer support team please have your order number and clearly state what items you are sending back.
We reserve the right not to refund any orders that are shipped back without a (valid) return number.
Vape carts: We reserve the right to provide a replacement at our discretion. If your equipment is faulty or incompatible with the 510 threading or standard voltage range of the cartridges, the carts may not work as expected. This is not the fault of the retailer, Carolina Hemp Hut. Please be sure your battery is compatible with your selected Cartridge prior to use.
Once your return is received and inspected, you will be sent an email to notify you of the approval or rejection of your refund.
Inspection of your package may take a few weeks from the receipt date. Please be patient. All received packages go through Quality Assurance inspection before refunds are processed. We will pay your refund after inspection.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days. A full refund of the purchase price of the product will be refunded. Shipping charges on the original shipment cannot be refunded.
If you would like to cancel an order, you can to that by contacting us via Customer Support email or phone number listed on the website or at our store.
If your order has already been shipped, the order cannot be cancelled, and you will have to request a return number and return the products to get a refund.
If your order has not yet been shipped, our Customer Support team will cancel it for you and we issue a refund to you.
Although our team tries to handle all of the customer requests within one business day, in case your order is shipped before a Customer Support representative can review your case, we cannot be held responsible.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with images showing the defects and you will be given further instructions.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We ship on Weekdays only. We aim to ship the products on the same day as the order was placed, but it is not guaranteed. We typically ship via USPS or UPS depending on the size of the parcel. For all shipments, we utilize tracking to help our customer keep track of items in shipment. We also use tracking as a protection for our customers.
Friday orders placed after noon (Eastern time zone) will be shipped on the next business day.
INTERNATIONAL SHIPMENTS REJECTED AT CUSTOMS
Import duties, taxes and charges aren’t included in the item price or postage cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine eligibility of the products in your country as well as what these additional costs will be prior to buying.
No refunds will be issued for products which are rejected at customs of any country, unless the order is returned to our fulfillment center in its original condition.
For some local deliveries DHL/UPS/FedEx partner with local delivery companies, therefore in country package tracking might not be available using the tracking link provided to you in the shipping confirmation email. This does not mean your package is lost. In such case, please contact us to learn about the location of your package.